Our Return Policy

Damaged or Defective Merchandise Due to Manufacturing
We guarantee our products and will replace any products that are damaged or defective.  We may require proof of damage or return of the defective items.  We 
will pay all shipping charges.
Contact us immediately if there are any problems with any of our products.  
Often if an iron is thought to be defective it is simply a dirty tip that is the problem.
Visit our tutorial section to see how to clean a blackened tip.

Retail Orders
We will accept products in their original package up to 15 days from the date of shipment. Before returning any product, you will need to email for an RMA number. We charge a 10% restocking fee for all returned orders. You will have to pay for the return shipping charges. Special orders or bulk orders are non-returnable. Email for Return Merchandise Authorization   Exchanges can be made within 30 days of receiving your order.  RMA is still required.

Wholesale Orders
We will accept returned products in their original package up to 15 days from the date they were received. Before returning any
product you will need to call or email for an RMA (Return Merchandise Authorization) number.  We charge a 15% re-stocking fee for all returned orders. You will have to pay for the return shipping charges. Exchanges can be made within 30 days of receiving your order RMA is still required.

Damaged or lost shipments
At Simply Swank we package all of our orders very carefully. Once a package leaves
our warehouse it is out of our hands.  We rarely have orders that are damaged or stolen but occasionally it can happen. 
If you would like to insure your package against damage, loss or theft, insurance can be purchased for your package.  During the checkout process you can choose to purchase insurance or not.  If you choose to not purchase insurance Simply Swank L.L.C. is not responsible for damage, loss or theft.  If insurance is chosen and you need to make a claim, all claims are handled through the U.S.P.S. directly.

Privacy Policy
We do not share the information gathered through this web site with any other 3rd party. All payment information entered through this web site is done so through a secure server with SSL encryption.

Ordering Questions
If you have special questions about ordering, please email us at simplyswank@comcast.net
Or call 1-800-810-4350 We do our best to provide you with the best service and products at a reasonable price. We are human and can make mistakes, if you have any problem at all with your order or products please contact us.